We try our best to get your orders to you within 2-3 weeks of purchase date! If you are not happy with your purchase, we offer a 30 day money back guarantee! Please visit our Shipping & Delivery page for more details.

Shipping Times:

On average, orders are delivered within 2 to 8 Business Days from our international warehouses.

Our warehouses are strategically located in USA, Canada, Australia, Dubai and Hong Kong, Bark & Chuckle is able to cater to a vast range of customers across the world.

Our warehouses are stocked with a wide selection of products, however, in the event that the warehouse nearest to you is out of stock, we ship from our Hong Kong warehouse. This ensures that our customers receive their orders in a timely manner, regardless of their location.

Please also note that if your purchased item is on pre-order, it may take longer to arrive at your doorsteps due to an on-demand manufacturing timeline. Most pre-ordered products will take about 45 business days to ship.

Please understand that if we are back-ordered on production, we will get to your order in queue. Our products are in demand and we're a small production team. We don't cut corners on production quality.

Shipping & Handling Process

Our handling time usually takes about 2-3 business days and then the orders are handed over to our shipping partners. Our shipping times are dependent on where you live in the world with an average of 3-11 business days of delivery time.

How do I track orders?

Yay, time to celebrate – it’s on its way! After we pass your order to Canada Post, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the global postal service site so you can follow the live tracking updates!

Haven’t received your shipping confirmation email yet? Your order may be on pre-order, as confirmed on the website at time of purchase. Be sure to check your original order confirmation, you won’t receive a shipping confirmation email until that pre-order date.

What is covered shipping?

Although we try our very best, sometimes mistakes happen. Should your package have a delivery issue with Canada Post (such as being lost or missing from delivery), we can lodge an enquiry to follow up on your package and find out what’s happened. If you purchase covered shipping, after our Canada Post investigation, if your item has been confirmed as lost or stolen, we will send out a replacement straightaway. If you choose not to purchase covered shipping, we are unable to guarantee a replacement for your stolen item.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@barkandchuckle.com Please note that returns will need to be sent to our return address. Email us for more details to help you process your return.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@barkandchuckle.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@barkandchuckle.com

We currently only ship to Canada, United States, Australia, United Kingdom.

Yes we provide anti-rust nails as well as clear instructions on how to set up your Tree Toppers! A few minutes is all it takes to get your yard magical!

At Bark & Chuckle, we are committed to giving back to the environment. For every purchase you make, we donate a portion of our profits to Trees.org. This organization is dedicated to reforestation efforts and sustainable agriculture. By supporting their mission, we help plant trees in areas that need them the most, contributing to a healthier planet and supporting communities that rely on these forests for their livelihoods. Your purchase not only adds personality and charm to your trees but also makes a positive impact on the environment.