Shipping and Delivery
Shipping Times:
Our warehouses are strategically located in USA, Canada, Australia, Dubai and Hong Kong, Bark & Chuckle is able to cater to a vast range of customers across the world.
Our warehouses are stocked with a wide selection of products, however, in the event that the warehouse nearest to you is out of stock, we ship from our Hong Kong warehouse. This ensures that our customers receive their orders in a timely manner, regardless of their location.
Please also note that if your purchased item is on pre-order, it may take longer to arrive at your doorsteps due to an on-demand manufacturing timeline. Most pre-ordered products will take about 45 business days to ship.
Please understand that if we are back-ordered on production, we will get to your order in queue. Our products are in demand and we're a small production team. We don't cut corners on production quality.
Shipping & Handling Process
Our handling time usually takes about 2-3 business days and then the orders are handed over to our shipping partners. Our shipping times are dependent on where you live in the world with an average of 2 to 8 Business Days of delivery time.
How do I track orders?
Yay, time to celebrate – it’s on its way! After we pass your order to Canada Post, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the global postal service site so you can follow the live tracking updates!
Haven’t received your shipping confirmation email yet? Your order may be on pre-order, as confirmed on the website at time of purchase. Be sure to check your original order confirmation, you won’t receive a shipping confirmation email until that pre-order date.
What is covered shipping?
Although we try our very best, sometimes mistakes happen. Should your package have a delivery issue with Canada Post (such as being lost or missing from delivery), we can lodge an enquiry to follow up on your package and find out what’s happened. If you purchase covered shipping, after our Canada Post investigation, if your item has been confirmed as lost or stolen, we will send out a replacement straightaway. If you choose not to purchase covered shipping, we are unable to guarantee a replacement for your stolen item.